|
| FED
EX HOME DELIVERY SHIPPING |
We
normally ship by Fed Ex Home Delivery or common truck
carrier, depending on the item. Freight charges will be
automatically calculated when you place your order.
Please address any freight questions to our Customer Service
Dept. 1.800.845.5500. Expedited delivery
available, please call. |
| |
| TIME
OF PAYMENT |
| Please
include full payment for the merchandise ordered with
appropriate sales taxes and shipping charges. These will
be automatically calculated by the shopping cart and added
to your order total. New York residents must include 8.75%
sales tax. Overpayments on accounts will be refunded. |
| |
| PRODUCT
SUBSTITUTIONS |
| We
will attempt to make appropriate substitutions on discontinued
or unavailable items. We cannot guarantee that all items
originally shown in our web site will be available for
the entire season. |
| |
| RETURN
POLICY |
20%
RESTOCKING FEE All returns must be approved
by R and P Pool, Inc. and have a return authorization
number for credit to be given to an account. Original
handling charge is not refundable. All returns must be
clean, unused and in resalable condition, including original
packaging. Return shipping costs are the customer's responsibility.
All returns must be made within 30 days of receipt. Liners
may not be returned if opened or unfolded.
Special orders are not returnable. MAKE SURE YOU MEASURE
YOUR POOL BEFORE YOU ORDER!! |
| |
| BACKORDERS |
| Despite
our best efforts, items are sometimes out of stock. This
occurs due to manufacturers inability to keep up with
demand on some items, or an unexpectedly high response
to items offered on our web site. We normally will not
hold up an order for one or two Items. All other items
will be shipped. All backorders will be shipped as soon
as they become available. If you cannot wait for an item,
you may call our customer service department TOLL FREE
and instruct them to substitute another item, or cancel
the order and process a refund or credit. |
| |
| DROP
SHIPMENTS |
| In
the event that an item is out of stock, we will occasionally
drop ship the item direct from our supplier to save delays
in processing your order. Drop Shipped items will be shipped
from the manufacturer in 7-10 business days. |
| |
| TYPOGRAPHICAL
ERRORS |
| While we take every effort to ensure the
website information is correct and up to date however, typographical
errors sometimes occur, in the event of an error the company
reserves the right to cancel the order or remove the item(s)
in question. Any fees charged to the customer will be refunded
to the account charged within 30 days. If the item(s) has
been shipped, either the correct amount must be paid or the
item(s) returned. |
| |
| TIME
TO RECEIVE ORDER |
| Although
most orders are shipped within 24 hours, the actual delivery
time depends greatly on the time of year. Orders placed
before the Memorial Day holiday period or after July 4th
can normally be handled within 1 working day or less.
Orders placed during the height of the season, May and
June, could take an extra 1-2 days . Express delivery
is available, please call 1-800-845-5500 for details.
We make no guarantees as to the exact length of time.
Please consult our operators for details when you place
your order. |
| |
| PRODUCT
SHIPMENT |
| We
ship all products to you by Fed Ex, Ground/Air, USPS or
truck carrier. We make every effort to ship by Fed Ex.
Their maximum weight is 150 Ibs. and the maximum size
is 130". In cases where the items exceed Fed Ex maximum
size, we will ship by common truck carrier. Items shipped
by truck will take more time to arrive than anything shipped
by Fed Ex. Usually Fed Ex will leave your package at your
doorstep without anyone being home. For truck carrier
deliveries, only sidewalk delivery service is provided.
In-house deliveries and special lift gate delivery service
cost extra. Call our service department for price quotations.
Refusal of truck deliveries will result in a charge back
to your account for both the arrival and return freight
costs, plus any incurred storage costs. In addition, there
must be someone home to sign and receive the goods. If
there is never anyone home during the day we suggest that
we assign your delivery to your workplace or to a neighbor
or friends home instead. |
| |
| PRODUCT
WARRANTY |
| All
products sold are covered by a manufacturers warranty.
There are no other warranties either expressed or implied.
R and P Pool, Inc. cannot be held responsible for damage
due to customer negligence. For all warranty replacements,
the customer is responsible for all shipping costs. |
| |
| SPECIAL/CUSTOM
ORDERS |
| Please contact
our Customer Service Department with any questions regarding
these terms and conditions. |
|
Guaranteed Best Prices!
Prices change periodically. We will beat any competitor!
Call 1.800.845.5500 for pricing |
