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Return Policy

Returns can be made within 30 days of purchase. If you would like to return your purchase please follow the instructions below. This Return Policy is part of our Terms of Sale.

For All Returns

For Damaged Items

Missing or Wrong Items

Frequently Asked Questions

Can I cancel my order?
Please call us immediately if you wish to cancel your order.
Can I return my order?
You can return your order for store credit or a refund provided that:
  • We receive the return request within 30 days of receiving your purchase.
  • Merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.
  • Your item is not a Non-Returnable item.

If your order does not meet the preceding conditions you can still return your order for a 20% restocking fee.

Do I have to pay for return shipping?
Customers pay for return shipping only when the issue is due to no fault of If the item is damaged or defective, will cover shipping costs.
How does store credit work?
Once your return has been processed our Returns Department will notify you of your account balance. That balance can be used towards a future purchase.
Where do I ship returns?
Attn: Returns Department
574 Main St
Tonawanda, NY 14150
Do I have to include any paperwork with my return?
No. However, for faster processing please include your Name, Address, Customer Number and Return of Merchandise Authorization (RMA).
How long until I receive my store credit or refund?
Typically with 5-7 business days, depending on your banking institution.
Can I exchange my order?
Yes, you can exchange for store credit which you can use on a future purchase.
What if there is a problem with my order?
Please inspect items upon receipt, if there is a problem you must contact Customer Service (1-800-845-5500) within 30 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a representative.
Do I have a Product Warranty?
All products sold are covered by a warranty. There are no other warranties. Depending on the type of warranty, the item will be replaced prorated, or a discount may be given toward a new item. Warranties are for product replacement only; customer will be responsible for all shipping costs.
Product Substitutions
While we try our best to keep our website and system up to date with the latest information, occasionally a product will become discontinued or go out of stock before we have a chance to make the necessary changes. If we have an item in stock, of greater quality than what you ordered, it can be replaced.
Can I Refuse Delivery?
If you change your mind about your order after it has been shipped out, you are able to refuse the delivery and it will be returned back to us, you will be charged a 20% restocking fee and be expected to pay for all additional to and from shipping charges.
What are Non-Returnable Items?
Unless we made a mistake in your order the following items are non-returnable under any circumstances:
  • Chemicals
  • Custom orders
  • Special orders
  • Unpackaged solar covers
  • Unfolded liners
How do I contact your office?
Phone: 1-800-845-5500